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Failure to load then quits, maybe firewall problem?  XML
Forum Index » Technical Problems and Bug Reports
Author Message
Eve Riches


Joined: 08/08/2008 11:36:13
Messages: 4
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I have created a whole years resources in VUe, which are working fine at home, but when I tried to use them at work, the programme said that some parts of it were blocked by the firewall. It would then load, but would say that it was 'loading, 100%' at the bottom right of the screen, and then quits after about five minutes, including quitting any resources I was using, such as powerpoint, that were attached to the VUE file. Its really disappointing, as I cant use any of my resources,

Eve :(
 Filename memory.vue [Disk] Download
 Description
 Filesize 90 Kbytes
 Downloaded:  12 time(s)

Daniel Heller


Joined: 08/08/2008 11:36:13
Messages: 24
Offline



Hello Eve,

One thing to try first might be to save your vue file at home as a vue package and then try opening it up at work again.

its the vpk option in "save as".

we are investigating other options - let me know if that shows any improvement or if you need
help getting it to work.

generally, as far as I am aware, VUE itself does not issue firewall warnings and should simply fail to load
resources that your corporate firewall might not allow. There is also some interaction between windows firewall
and vue which may be set differently for you at work than at home.

If you get a chance, attaching the VUE Log for your session that fails might be helpful to us:

help menu | VUE Log

simply copy and paste into a text message and attach to your response.

thanks,

dan Heller
Eve Riches


Joined: 08/08/2008 11:36:13
Messages: 4
Offline

Tried saving it differently, as suggested, and the message turned to 'launch failed' after five minutes, and a message came up:

The SoftGrid Client could not launch VUE 2.2.8.

The application took too long to be ready to interact

with the User, possibly because the system was too

busy. Please try again in a few minutes. If the problem

persists, please report the following error code to your

System Administrator.

Error code: 42012E-0B01D204-0000041E

I couldnt get the log, as it quit, so I started it again, with the same VUE file, and this is the log: (oops, cant copy the log, will try again in a minute!)

Eve :(

p.s. very glad someone is trying to help

This message was edited 1 time. Last update was at 09/09/2008 14:06:46

Eve Riches


Joined: 08/08/2008 11:36:13
Messages: 4
Offline

Here it is:

VUE 2008-09-09 11:00:02,379 INFO [Thread-1] VUE: VUE build: July 2 2008 at 1658 by vue on Linux 2.4.21-53.EL i386 JVM 1.5.0_06-b05
VUE 2008-09-09 11:00:02,379 INFO [Thread-1] VUE: Current Platform: Windows XP 5.1 x86
VUE 2008-09-09 11:00:02,379 INFO [Thread-1] VUE: Running in Java VM: 1.5.0_11-b03; MaxMemory(-Xmx)=946.7M, CurMemory(-Xms)=1.9M, FreeMemory=774k
VUE 2008-09-09 11:00:02,379 INFO [Thread-1] VUE: VUE version: 2.2.8
VUE 2008-09-09 11:00:02,379 INFO [Thread-1] VUE: Current Working Directory: Q:\vue288.001\VUE
VUE 2008-09-09 11:00:02,379 INFO [Thread-1] VUE: User/host: richeseve@LAPTOP621
VUE 2008-09-09 11:00:05,645 INFO [Thread-1] VUE: startup completed.
VUE 2008-09-09 11:00:06,004 INFO [Thread-1] [DSV] DataSourceViewer: Loading old style data sources...
VUE 2008-09-09 11:00:10,801 INFO [Thread-1] [DSV] [vds] [XML] Mapping: Loading mapping descriptors from jar:file:/Q:/vue288.001/VUE/VUE.jar!/tufts/vue/resources/lw_mapping_1_1.xml
VUE 2008-09-09 11:00:15,473 INFO [Thread-1] [DSV] DataSourceViewer: Loaded old style data sources.
VUE 2008-09-09 11:00:15,473 INFO [Thread-1] [DSV] DataSourceViewer: loading Installed data sources via Data Source Manager
VUE 2008-09-09 11:00:15,473 INFO [Thread-1] [DSV] [LD] VueDataSourceManager: Installed datasources not found
VUE 2008-09-09 11:00:15,473 INFO [Thread-1] [DSV] DataSourceViewer: finished loading data sources.
VUE 2008-09-09 11:00:27,957 INFO [Thread-1] UrlAuthentication: Fetching VueDataSourceManager
VUE 2008-09-09 11:00:27,957 INFO [Thread-1] UrlAuthentication: Fetching Sakai data sources from VDSM
VUE 2008-09-09 11:00:27,957 INFO [Thread-1] UrlAuthentication: Done loading authentication keys.
VUE 2008-09-09 11:00:27,957 INFO [Thread-1] VUE: main complete
VUE 2008-09-09 11:00:27,957 INFO [version-check] VUE: Checking for latest version of VUE
VUE 2008-09-09 11:00:29,488 INFO [Thread-8] CategoryModel: no custom meta-data: N:\My Settings\vue_2\custom.rdfs (The system cannot find the file specified)
VUE 2008-09-09 11:00:29,488 INFO [AWT-EventQueue-0] ActionUtil: unmarshalling: file:/N:/MummyEve/Finished Work/Memory Finished/final memory/memory.vue; charset=UTF-8
VUE 2008-09-09 11:00:32,582 INFO [AWT-EventQueue-0] URLResource: resolved Memory Improvement/memory-process.jpg to: N:\MummyEve\Finished Work\Memory Finished\final memory\Memory Improvement\memory-process.jpg
VUE 2008-09-09 11:00:34,160 INFO [AWT-EventQueue-0] URLResource: resolved memory head.bmp to: N:\MummyEve\Finished Work\Memory Finished\final memory\memory head.bmp
VUE 2008-09-09 11:00:34,691 INFO [AWT-EventQueue-0] URLResource: resolved Multistore Model/multi-store model.pptx to: N:\MummyEve\Finished Work\Memory Finished\final memory\Multistore Model\multi-store model.pptx
VUE 2008-09-09 11:00:34,738 INFO [AWT-EventQueue-0] URLResource: resolved Working Memory Model/workmem.jpg to: N:\MummyEve\Finished Work\Memory Finished\final memory\Working Memory Model\workmem.jpg
VUE 2008-09-09 11:00:35,425 INFO [AWT-EventQueue-0] URLResource: resolved Working Memory Model/workmem.jpg to: N:\MummyEve\Finished Work\Memory Finished\final memory\Working Memory Model\workmem.jpg
VUE 2008-09-09 11:00:35,644 INFO [AWT-EventQueue-0] URLResource: resolved Misleading Info. and Cognitive Interview/The Cognitive Interview.pptx to: N:\MummyEve\Finished Work\Memory Finished\final memory\Misleading Info. and Cognitive Interview\The Cognitive Interview.pptx
VUE 2008-09-09 11:00:35,847 INFO [AWT-EventQueue-0] URLResource: resolved Working Memory Model/WorkingMemory.pptx to: N:\MummyEve\Finished Work\Memory Finished\final memory\Working Memory Model\WorkingMemory.pptx
VUE 2008-09-09 11:00:35,956 INFO [AWT-EventQueue-0] URLResource: resolved Memory Improvement/memory-process.jpg to: N:\MummyEve\Finished Work\Memory Finished\final memory\Memory Improvement\memory-process.jpg
VUE 2008-09-09 11:00:35,988 INFO [AWT-EventQueue-0] URLResource: resolved Multistore Model/multi-store model.pptx to: N:\MummyEve\Finished Work\Memory Finished\final memory\Multistore Model\multi-store model.pptx
VUE 2008-09-09 11:00:36,050 INFO [AWT-EventQueue-0] URLResource: resolved Multistore Model/example of MSM.pptx to: N:\MummyEve\Finished Work\Memory Finished\final memory\Multistore Model\example of MSM.pptx
VUE 2008-09-09 11:00:36,394 INFO [AWT-EventQueue-0] URLResource: resolved Working Memory Model/WorkingMemory.pptx to: N:\MummyEve\Finished Work\Memory Finished\final memory\Working Memory Model\WorkingMemory.pptx
VUE 2008-09-09 11:00:36,581 INFO [AWT-EventQueue-0] URLResource: resolved Eye Witness Testimony/eyewitness testimony.pptx to: N:\MummyEve\Finished Work\Memory Finished\final memory\Eye Witness Testimony\eyewitness testimony.pptx
VUE 2008-09-09 11:00:36,613 INFO [AWT-EventQueue-0] URLResource: resolved Misleading Info. and Cognitive Interview/The Cognitive Interview.pptx to: N:\MummyEve\Finished Work\Memory Finished\final memory\Misleading Info. and Cognitive Interview\The Cognitive Interview.pptx
VUE 2008-09-09 11:00:40,847 INFO [AWT-EventQueue-0] URLResource: resolved Eye Witness Testimony/kick.jpg to: N:\MummyEve\Finished Work\Memory Finished\final memory\Eye Witness Testimony\kick.jpg
VUE 2008-09-09 11:00:41,894 INFO [AWT-EventQueue-0] URLResource: resolved memory head.bmp to: N:\MummyEve\Finished Work\Memory Finished\final memory\memory head.bmp
VUE 2008-09-09 11:00:42,097 INFO [AWT-EventQueue-0] URLResource: resolved Memory Improvement/improving memory.pptx to: N:\MummyEve\Finished Work\Memory Finished\final memory\Memory Improvement\improving memory.pptx
VUE 2008-09-09 11:00:42,206 INFO [AWT-EventQueue-0] URLResource: resolved Eye Witness Testimony/eyewitness testimony.pptx to: N:\MummyEve\Finished Work\Memory Finished\final memory\Eye Witness Testimony\eyewitness testimony.pptx
VUE 2008-09-09 11:00:42,847 INFO [AWT-EventQueue-0] URLResource: resolved Multistore Model/example of MSM.pptx to: N:\MummyEve\Finished Work\Memory Finished\final memory\Multistore Model\example of MSM.pptx
VUE 2008-09-09 11:00:43,331 INFO [AWT-EventQueue-0] URLResource: resolved Memory Improvement/improving memory.pptx to: N:\MummyEve\Finished Work\Memory Finished\final memory\Memory Improvement\improving memory.pptx
VUE 2008-09-09 11:00:44,550 INFO [AWT-EventQueue-0] URLResource: resolved Multistore Model/multistoremodel.swf to: N:\MummyEve\Finished Work\Memory Finished\final memory\Multistore Model\multistoremodel.swf
VUE 2008-09-09 11:00:44,847 INFO [AWT-EventQueue-0] URLResource: resolved Eye Witness Testimony/kick.jpg to: N:\MummyEve\Finished Work\Memory Finished\final memory\Eye Witness Testimony\kick.jpg
VUE 2008-09-09 11:00:46,238 INFO [AWT-EventQueue-0] [dsv-cache] DataSourceViewer: requesting viewer for: tufts.vue.LocalFileDataSource@164b2c0[My Computer; ]
VUE 2008-09-09 11:00:46,253 INFO [AWT-EventQueue-0] [dsv-cache] DataSourceViewer: requesting viewer for: tufts.vue.FavoritesDataSource@0135f0a[My Saved Content; null]
VUE 2008-09-09 11:00:47,909 INFO [VBLD-01 FavoritesDataSource[My Saved Content]] DataSourceViewer: produced FavoritesWindow@1be8bf1
VUE 2008-09-09 11:00:49,003 INFO [VBLD-00 LocalFileDataSource[My Computer; ]] DataSourceViewer: produced VueDragTree(My Computer)

This message was edited 1 time. Last update was at 09/09/2008 14:07:09

Daniel Heller


Joined: 08/08/2008 11:36:13
Messages: 24
Offline



Not sure exactly what the problem is -- seems like you are running applications from a remote server at work:

i.e.:

The SoftGrid Client could not launch VUE 2.2.8.

it is possible that you need to get your sys admin to allow VUE (or java in general) extra privileges to access
files in your local environment..

another thing to try might be running our:

Generic JAR-only version (no installer included)

version of the software from our download page -- if that works, or works differently, might help provide some
clues to help diagnose the problem..
 
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